Returns and withdrawal
You have ordered an item that does not fit or do not suit you?
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for return from your home to the webshop are for your own account. The costs for the return of an item(s), of which the fault lies with Gidion, will be borne by Gidion. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging.
To exercise this right you can contact us via firstname.lastname@example.org. We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order. If you return damaged or used items, the legal amount will be deducted.
Exclusion of the right of withdrawal is only possible for products:
- which have been created by the supplier to the consumer's specifications;
- that are clearly personal in nature;
- that can not be returned due to their nature;
- For sealed products. When the seal is broken, these products are not returnable.
It is also possible to exchange an item. If you want to exchange an item, please fill in the return form sent with your order as completely as possible. We will then send you the new item without additional postage costs as soon as possible after receipt of the return shipment and the completed return form.
You will receive a return form upon delivery of your order. If you do not have a return form, you can here .